Refund Policy

Within 14 days of purchase, you're entitled to a full refund if any of the following applies:

Duplicate purchase: you placed more than one order by mistake. Every extra order is refunded in full.

Can't activate: on a computer that meets the system requirements (an Apple Silicon Mac, or 64-bit Windows 10 or 11), the key still won't activate after you follow the instructions, and we can't solve it together.

Serious technical problem: a core feature, such as building the index or searching by image, doesn't work, and we can't fix it within a reasonable time.

You changed your mind, no longer need the app, or decided after buying that it isn't what you expected. The feature descriptions and the free trial are both available before you buy.

You're using it on a device that doesn't meet the system requirements, such as an Intel Mac.

You ask more than 14 days after purchase.

Email [email protected] with your order number, the email address you bought with, and what went wrong. Screenshots help. We usually reply within one business day.

We'll try to solve the problem first. If your case qualifies, the money goes back to your original payment method; how long it takes to arrive depends on the payment provider.

Once a refund is issued, the License Key is void. Please stop using it and remove it from your devices. Future versions of the app may block refunded keys.